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Associate Expert - Content Solutions

Associate Expert - Content Solutions

ConfidentialChennai, India
8 days ago
Job description

Technical Expert - Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem-built on a modern CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.

Technical Expert - Content Solutions blends hands-on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high-quality, and secure content solutions that power KONE's customer and employee experiences.

Key Responsibilities

Platform & Ecosystem Management :

  • Continuously verify the health and performance of the content ecosystem.
  • Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE).
  • Perform daily troubleshooting related to content errors, renditions, and output generation.
  • Plan and execute content migration activities, ensuring data integrity and minimal downtime.

Integration & Development :

  • Develop and conceptualize integrations between the CCMS and other KONE enterprise systems.
  • Work with CI / CD pipelines for deployment, configuration updates, and automated processes.
  • Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS.

    • Content Architecture & Quality :

  • Apply and recommend modular authoring principles to enable structured, reusable, and channel-agnostic content.
  • Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency.
  • Support and optimize multichannel publishing processes.

    • Security & Compliance :

  • Incorporate cybersecurity principles and best practices into content solution designs.
  • Ensure integration and support for Single Sign-On (SSO) and secure authentication.
  • Strong experience with CCMS platform management-preferably Adobe Experience Manager (AEM).
  • In-depth knowledge of modular authoring principles.
  • Expertise in DITA and DITA Open Toolkit configuration and publishing workflows.
  • Experience with HTML, Java, or related web technologies.
  • Software development experience, including CI / CD pipelines (e.g., Jenkins, GitLab CI).
  • Proficiency in XSLT and CSS for template and stylesheet development.
  • Understanding of multichannel publishing architecture and processes.
  • Experience in modular content technical quality assurance.
  • Understanding of cybersecurity principles and working with SSO solutions.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent collaboration and communication skills for working with cross-functional teams.
  • Bachelor's degree in engineering or relevant
  • Experience with content migrations at enterprise scale.
  • Familiarity with content taxonomy design, metadata management, and tagging strategies.
  • Knowledge of automation scripts and tools to optimize content operations.

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