Senior Voip Engineer

We are looking for a Avaya Voice Engineer / UC Architect with extensive experience designing, deploying, and managing complex Avaya telephony environments.

Experience : 7+ Years

Location : Hyderabad

Notice period : Immediate

Key Responsibilities :

Design, deploy, and manage enterprise Avaya environments including :

Avaya Aura Communication Manager

Session Manager

System Manager

Avaya Messaging / Modular Messaging

Avaya SBCs / Session Border Controllers

Contact Center / AACC / CMS (if applicable)

Voice architecture design reviews and implement best practices across global sites.

Manage high-availability voice systems, disaster recovery planning, and failover configurations.

Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).

Provide high-level support and root cause analysis for critical incidents and escalations.

Mentor junior engineers and guide the internal voice support team.

Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.

Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.

Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.

Avaya system migrations, software upgrades, and hardware refresh projects.

Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications :

Hands-on experience with Avaya enterprise telephony platforms .

Deep expertise in Avaya Aura suite including CM, SM, SMGR, AM, and associated solutions.

Strong experience with SIP architecture, SBCs, trunking , and network voice routing.

Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).

In-depth knowledge of voicemail, EC500 , DID provisioning, call flow design, and EVM configurations .

Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.

Ability to lead cross-functional technical discussions and influence architecture decisions.

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) certifications highly preferred.

Strong documentation, planning.

Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.

Preferred Qualifications :

Familiarity with Avaya Contact Center (AACC / AES) , workforce optimization tools, or recording systems.