Telesales Specialist

Job Title : Telesales Executive

Location : Mankavu, Kozhikode

Employment Type :

Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its

counselling and sales team

and is looking for enthusiastic, results-focused

Student Counsellors . In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in

academic advising, consultative sales, or the education sector

who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

Lead Engagement :

Initiate contact with prospective students and parents via structured

outbound and inbound calls

utilizing the provided lead database.

Personalized Guidance :

Conduct in-depth needs assessments to understand each student's

academic goals, challenges, and aspirations , and then recommend the most suitable Xylem Learning programs.

Program Advocacy :

Confidently and persuasively

present and promote

Xylem Learning’s diverse course offerings.

Relationship Management :

Cultivate

strong, trust-based relationships

through personalized counselling, consistent support, and regular follow-ups.

Target Achievement : Consistently

meet or exceed monthly and quarterly enrolment and revenue targets .

Data Management : Maintain

accurate and up-to-date records

of all calls, follow-ups, and enrolments within the CRM system.

Collaboration :

Work closely with the academic, marketing, and operations teams to stay informed about

new programs, offers, and initiatives .

Process Improvement :

Provide valuable feedback to leadership to

enhance lead quality, conversion strategies , and the overall student experience.

Required Qualifications & Experience

Education :

Bachelor’s degree in any discipline.

Experience :

0–2 years of relevant experience in

academic counselling, student advisory, or sales

(prior experience in the education sector is a distinct advantage).

Performance :

Proven track record or strong capacity to

meet or surpass sales / enrolment targets .

Key Skills & Attributes

Communication : Excellent

persuasion, negotiation, and overall communication skills .

Interpersonal : Strong capacity for

relationship-building

and interpersonal rapport.

Drive :

Self-motivated, proactive, and intensely target-driven

work approach.

Adaptability : Solution-oriented

and able to adapt quickly in a demanding, fast-paced setting.

Language :

Proficiency in Malayalam is preferred ; good English communication skills are desirable.