5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)
Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details
Adept in communicating and collaborating with both senior and junior resources
Good at motivating team members
Customer focused and result-driven
Advanced MS Office Skills (Excel, Word, and PowerPoint)
Experience working under pressure and tight deadlines
Ability to quickly devise, test and implement new tools, technologies and processes
Roles & Responsibility :
Planning delivery and strategizing to meet delivery quality standards and timelines
Manage and supervise daily production
Requirement gathering and effectively cascading daily work to the internal team
Data Management : Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data.
Management reporting : Daily / weekly / monthly / quarterly / yearly reporting of data on all pertinent parameters.
Presenting ideas / data / reports / issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.)
Data driven decision-making at technical and operational levels for a smooth functioning of the team
Collaborate effectively with all stakeholders / functions
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Immediate Manager • India
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