▷ [19 / 10 / 2025] Finance Executive

POSITION DESCRIPTION

Role / Position Title : Credit and Collections Coordinator

Grade : US05 - Finance Executive SM3

SBU : Finance

Department / Function : Finance

Country : India

Location : Head Office, Mumbai

Reporting Manager : Senior Manager Accounts Receivable (US Based)

Second / Skip Level Manager : Director Finance Controller (US Based)

POSITION SUMMARY

This position is responsible for managing credit collections for US region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort.

OVERALL JOB RESPONSIBILITIES

1. Financial Perspective : Maintain A / R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues.

2. Innovation Perspective : Assist in the customer conversion to the new bank on applicable accounts and ensuring a seamless transition. Constantly find ways to improve collections i.e. EFT conversions, developing a log of deduction notification to minimize having to request back-up on open deductions, recommend system improvements in A / R, assist in storing Customer Financial Statements.

3. Operational Perspective :

i. Process sales returns upload file within assigned turnaround time of submission from the Returns Team. Perform a root cause analysis of the issues that cause delays in the processing to stop recurrence. Cheque posting & Reconciliation.

ii. Work on reduction in open deductions and dispute resolution through follow-ups, root cause analysis and constant collaboration with other interdepartmental teams for resolution; Assist as assigned with the Top 3 deductions analysis & investigation, follow-ups and resolution. Recommend resolution of collectable and non-collectable items for credit issuance and write off.

4. Stakeholder Management Perspective : Continue to maintain the Deduction Master Code Report for accurate deduction coding and reporting and to minimize unknowns.

KEY INTERFACES / INTERACTIONS

External Interfaces : Customers and third party returns processor.

Internal Interfaces : Regional Finance teams, warehouse, customer service, sales, chargebacks, rebates & claims teams.

KNOWLEDGE, SKILLS AND ABILITIES

Education (degree / diploma) : Graduates or Post Graduates in the field of Finance or Commerce.

Experience : 6-8 years of relevant experience. Experience in pharmaceuticals / life sciences industry preferred.

Knowledge and Skills (Functional / Technical) :

• Strong analytical capabilities
• SAP exposure
• Microsoft excel proficient
• Good inter-personal skills and with a hands on approach
• Ability to work independently without much supervision
• Resilient, pragmatic and hardworking
• Structured thinker, good on both strategy and detail
• Can be rapidly effective in a matrix structure
• Articulate with good communication and presentation skills
• Demonstrated the ability to balance multiple changing priorities in a highly dynamic environment.