Location : Pune, Chennai, Bangalore
Must Have
- Experience with MuleSoft Anypoint platform - API, EAI, B2B projects
- Strong experience in L2 and L3 activities for Mulesoft application maintenance and support of Interfaces and Platforms
- Prior exposure to GIT, Jenkins, and AnyPoint MQ
- Basic knowledge of Enterprise Integration Architecture and Patterns
- Ticketing tools like ServiceNow
Good-to-Have
Very good problem-solving and analytical skillsContinuous learning of modernized Integration platforms (cloud native Integrations and latest iPaaS productsGood hands-on in Integration Monitoring tools and dashboardsProactive monitoring and providing continuous improvements in Support activitiesTechnical know-how in TCP / IP, Security (Basic Auth, OAuth 1.0 and OAuth 2.0, SSL / TLS)Basic knowledge of SOAP / Rest Webservices, API testing tools like Postman, SOAP UI, ARCResponsibility of / Expectations from the Role
Experience with Anypoint Platform, CloudHub, Runtime Fabric, API ManagementExperience with CloudHub, Runtime Fabric and On-premises deployment modelsConfigure APIs, proxy endpoints, API portals and API analytics based on technical specifications with Mulesoft API ManagerRespond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skillsConfigure monitoring, custom application alerts, flow metrics using third party monitoring tools like SplunkExperience working directly with technical and business teamsDeploying and configuring integration applications in Mulesoft Anypoint platformWork with developers to triage production bugs, manage queue of cases and work with users and other support teams to troubleshoot production issuesStrong understanding and experience with security (e.g., SSL / Mutual SSL, SAML, OAuth, Certificates)Process improvement : Enable Observability dashboard for end-to-end monitoring, Operational scripts for Integrations