Medical Office AdministratorALIV - Regenerative Wellness • Pune, Republic Of India, IN
Medical Office Administrator
ALIV - Regenerative Wellness • Pune, Republic Of India, IN
2 days ago
Job descriptionExplain basic clinic processes (registration, consent, payment, follow-up). Coordinate refreshments, comfort, and clinic ambience with housekeeping. Own incoming calls, WhatsApp Business, emails; Manage appointments, reminders, and rescheduling; Route medical questions to counselors / doctors; Registration, consent form handling, ID verification, and file management. Billing support : estimate sharing, invoice creation, payment collection (cash / card / UPI), end-of-day reconciliation. Maintain front-desk logs : visitor, inquiry, feedback, and complaint register. Inventory cues for front-desk consumables; Update EMR / CRM accurately; Follow clinic SOPs for safety, hygiene, consent, and incident reporting. Tight handoffs with counselors, nursing, and marketing for smooth patient journeys. Support small events / workshops (guest lists, check-ins, badges, feedback). Presentable, warm, and polished communication (English + Hindi / Marathi or local). Strong phone etiquette, writing skills (WhatsApp / email), and active listening. Time management, multitasking, and calm under pressure. Basic numbers comfort for billing and daily cash / UPI reconciliation. Integrity, confidentiality, and empathy. Graduate in Hospitality / Healthcare Administration / Commerce (preferred) or any discipline. 1–3 years in reception / guest relations / front office (hospital / clinic / hospitality preferred). Freshers with excellent communication and grooming may be considered. Response time & first-contact resolution (calls / DMs). Show-up rate and on-time starts; Documentation accuracy and SOP compliance. Billing accuracy and EOD reconciliation success. Patient feedback / NPS for front-desk experience. 30 days : Master SOPs, phone / DM scripts, EMR / CRM; 60 days : Reduced no-shows via reminders; zero-error EOD recon; 90 days : Stable SLA adherence; improved NPS;
Job Description : Medical Receptionist — ALIV Regenerative Wellness
Location : Pune (Bund Garden) / Mumbai (Khar) Type : Full-time Mode : On-site
Reports to : Clinic Operations Lead
About ALIV
ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP / PRFM , and Autologous Cell Therapy , focused on prevention and healthy aging.
Role Summary
Be the warm, professional first point of contact for every visitor. You’ll run the front desk , manage patient communication and payments (calls / WhatsApp / email), and handle key admin tasks to keep the clinic flowing smoothly.
Key Responsibilities
Reception & Patient Experience
- Welcome patients / attendants;
manage check-in, queue,and seating with care and discretion.
Communication & Scheduling
respond within SLA.
reduce no-shows.
track closures.
Admin & Front-Desk Ops
coordinate vendor / service calls.
Recordkeeping & Compliance
protect patient privacy(HIPAA-like best practices).
Cross-Team Coordination
Note : This is a non-clinical role—no diagnosing or prescribing.
Must-Have Skills & Traits
Tools : Google Workspace (Docs / Sheets / Calendar), WhatsApp Business, basic POS / billing, EMR / CRM (training provided).
Qualifications
KPIs
average wait time .
90-Day Outcomes
consistent check-in flow.
feedback loop live.
ready to mentor a junior / front-desk temp.
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Office Administrator • Pune, Republic Of India, IN
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