Finacle Application L2 Support

Job Description-

Finacle L2 support candidate with min 4+ years of experience and with

• Good knowledge of modules like Assets, Liabilities, Payments etc.
• Good Knowledge of Finacle Scripting, PL-SQL query & UNIX shell scripting
• Resolution of issues related to API / FI.
• Resolving Production environment issues
• Finacle trouble shooting like debug issues / service start stop
• Knowledge of managing the Ticketing tool and analysis of the issues
• Co-ordination with Bank’s Technical team for analysis & simulation of the reported issues
• Providing clarifications / workarounds as restoration measures
• Escalate relevant issues to L3 team of OEM (TOL) for resolution with follow-up till resolution
• Support Bank users during Acceptance testing
• Coordinate with Bank’s team for approvals to move the patch
• Close ticket after confirmation from the requestor
• Support for audit related queries raised by Bank’s auditors
• Download of patches from OEM and deployment in test environment
• Testing and confirmation of Patches
• Support related to set-up / parameterization for launch of new products
• Finacle application related support and issue resolution during DC-DR Drills
• Simulating Interest runs and cross checking to check if interest is calculated for all accounts, deposits, advances, loans, bills, TDS application, interest provision in scope, with accuracy check to be done by Bank.
• Parameter tuning for any functional requirement changes that could be achieved through product configuration
• Providing SQL extracts on need basis
• Deployment in UAT Pre-prod, development & Production environments.
• Simulate EOM / EOQ / EOY in UAT before Live run
• Candidate will work in shifts including night shift.