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Associate Director - Quality Management System

Associate Director - Quality Management System

ConfidentialMumbai, India
8 days ago
Job description

What you will do

Job Title : Quality Management System (QMS) Lead - Procurement Services

We are seeking a highly skilled and process-oriented Quality Management System (QMS) Manager to design, implement, and manage an enterprise-wide Quality Management System tailored for procurement service operations. This individual will play a key role in driving compliance, continuous improvement, and operational excellence across client accounts through internal audits, SOP validation, Six Sigma training, and SOC control enforcement.

Key Responsibilities :

QMS Design & Implementation

  • Design and implement a robust Quality Management System aligned with ISO 9001, Six Sigma, and SOC 1 / 2 control frameworks.
  • Define and document standard operating procedures (SOPs) for key processes : Procure-to-Order, Order-to-Pay, Vendor Onboarding, and Contract Management.
  • Set up a system to manage document control, change management, non-conformities, CAPA, and performance metrics.

Internal Audit & Compliance

  • Plan and conduct periodic internal audits across client accounts to assess process compliance, control adherence, and SOP validation.
  • Identify risks, gaps, and process deviations recommend and track corrective / preventive actions.
  • Ensure readiness for client audits and external assessments (e.g., SOC, ISO audits).
  • Team and Account Quality Ownership

  • Develop and deploy a quality owner model-assign QMS representatives per client / account.
  • Train and coach account-level quality leads to drive adherence and ownership.
  • Create quality dashboards and report KPIs to leadership and clients.
  • Process Improvement & Six Sigma

  • Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies.
  • Build a continuous improvement culture across delivery teams.
  • Facilitate Six Sigma training (Yellow / Green Belt) and drive certification initiatives.
  • Training & Change Management

  • Develop and roll out quality and compliance training modules (SOC control, SOP usage, audit prep, etc.).
  • Foster organization-wide awareness and capability in quality standards and methodologies.
  • What you should bring

    Qualifications :

    Bachelor's Degree in Business, Engineering, Operations, or a related field.

  • 6-10 years of experience in quality management, internal audit, or operations in procurement or BPO / shared services context.
  • Proven experience in implementing and managing ISO 9001 QMS.
  • Certified Six Sigma Green Belt (Black Belt preferred).
  • Strong knowledge of SOC control requirements and compliance frameworks.
  • Excellent communication, analytical, and stakeholder management skills.
  • Experience in procurement or supply chain domain.
  • Familiarity with tools like SAP Ariba, Coupa, Oracle Procurement, or ServiceNow.
  • Exposure to automation, workflow tools, or process mining software.
  • Key Competencies :

  • Quality-centric mindset with a strong operational grip.
  • Structured approach to problem-solving and root cause analysis.
  • Strong leadership and influencing skills.
  • Detail-oriented with the ability to drive change across teams.
  • Skills Required

    Coupa, Lean Six Sigma, Iso 9001, oracle procurement , soc 1 , Servicenow, Six Sigma, Sap, Ariba

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    Associate Director • Mumbai, India

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