LEGAL Executive- Complaints Management

JD-

Responsible for handling the complaints lodged before the RBI / Banking Ombudsman / CPGRAMS complaints.

This includes,

a) Analyse the complaint on merits;

b) Coordinating with the various business verticals;

c) Preparing the reply / defence statement on merits based on feed-back received from location;

d) Replying to enquires through personal hearings / queries for reopen cases.

e) Ensure compliance of the Advisory / Orders passed by the Authority;

Mandatory Requirement-

a) Excellent drafting and communication skills

b) Language proficiency- English & Hindi must.

Skills Required

Drafting, complaints management, Legal, Communication Skills, Complaints Handling