Trainee Application Support Specialist

Technical Support – SaaS (Chat & Email Support)

Positions : 1 | Location : Cochin (preferred) or anywhere in Kerala | Work Mode : Remote

Shift : Any Shift (Any shift between 7 : 00 AM – 12 : 00 AM IST, rotational weekly offs)

Salary : ₹15,000 – ₹24,000 per month | Immediate Joiners Only

What You’ll Do

Communicate with customers via chat to resolve queries effectively.

Triage inbound support tickets by categorizing and prioritizing them according to predefined requirements.

Manage and resolve Tier 1 & Tier 2 tickets; escalate Tier 3 issues to the specialist team.

Become a product expert , guiding customers with best practices and usage strategies.

Share creative ideas and insights to improve customer experience and drive support excellence.

Learn continuously and grow as a customer service professional in the SaaS space.

What We’re Looking For

0 – 6 months of experience in customer support (B2B SaaS experience is a plus).

Tech-savvy mindset – comfortable learning and supporting software products.

Excellent written and verbal communication skills in English .

Willingness to work in night shifts (7 days a week coverage with rotational offs) .

Proficiency in Microsoft Office tools .

Someone who enjoys talking to people and can explain complex issues in a clear, simple way .

Strong customer-first attitude with patience, empathy, and problem-solving skills.

Highly organized, detail-oriented, and adaptable under pressure.

Positive personality with a sense of humor that helps in customer interactions.

Available to start immediately .

Why Join Us?

Work with a global SaaS product and build your career in tech support.

Hands-on learning and growth opportunities in customer experience.

Competitive salary, flexible remote setup, and exposure to international customers.

If you’re goal-oriented, love solving problems, and want to kickstart your career in SaaS support – we’d love to hear from you!