Customer Services Senior Engineer-Service Support

Company Description

SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe : Digital Banking Platforms.

Job Description

Minimum Qualifications

• 2-4 years of experience as a Service Desk Analyst
• ITIL V3 / V4 certification
• Flexible to work in 24x7 environment
• Excellent communication skills (written & verbal)
• Hands-on experience with ITSM tools
• Strong attention to detail
• Excellent Microsoft Office (Outlook, Word, and Excel) and Power BI skills
• Data manipulation and analytical skills
• Ability to work without daily management supervision
• Team player with a positive 'can-do' attitude
• Strong organizational skills and ability to prioritize
• Willingness to work in a flexible work pattern and shifts
• Self-motivated with a commitment to achieving results

What You Will Do

Total Experience Expected : 02-04 years

Qualifications

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Skills Required

Analytical Skills, Power Bi, Data Manipulation