Fraud Operations Associate (L1) – E-commerce / Payment Risk (2 to 5 years)

Company Description

AIMLEAP is a global technology consulting powerhouse, specializing in end-to-end full-stack development of AI-powered solutions with a focus on performance, scalability, and security. Certified with ISO 9001 : 2015 and ISO / IEC 27001 : 2013, AIMLEAP delivers innovative software and AI-driven solutions to help businesses of all sizes achieve their digital transformation goals. With over 13 years of experience, AIMLEAP has proudly co-created more than 50 successful products and enabled over 750 global businesses. AIMLEAP's services include enterprise-grade AI and software applications, AI-driven data engineering, web and mobile application development, data management, automation, and advanced analytics solutions.

Fraud Operations Associate – E-commerce / Payment Risk (2 to 5 years) –

Experience : 2 to 5 Years

Location : Remote

Mode of Engagement : Full-time

No of Positions : 3

Educational Qualification : Any Degree / Engineering

Industry : E-commerce

Work Time : IST / CET

What We Are Looking For :

2–5 years of hands-on experience in eCommerce fraud or risk operations, preferably involving L1 manual reviews, BNPL, or B2B environments.

Strong investigative and analytical skills with the ability to apply structured playbooks and exercise sound judgment in decision-making.

Excellent written communication and documentation abilities for preparing clear decision notes, audit records, and stakeholder updates.

Proficiency in Excel / Google Sheets (filters, pivots, lookups, basic formulas) and strong attention to detail to ensure accuracy and consistency within defined SLAs and quality targets.

Responsibilities :

Review transactions flagged as potentially high-risk using SOPs and multiple fraud indicators (payment, device / IP, geo, velocity, and account behavior).

Conduct identity validation and OSINT checks to confirm authenticity of customers and transaction details.

Take clear and defensible approve, decline, or escalate decisions while maintaining audit-ready documentation and evidence.

Meet turnaround time and accuracy SLAs, ensuring operational consistency across high-volume queues and peak periods.

Identify and escalate emerging fraud trends such as ATO, reshipping, promo abuse, or mule activities to the Fraud Strategy (L2) team.

Collaborate with Fraud Operations and Strategy teams by sharing structured feedback on rule performance and playbook improvements.

Ensure compliance with GDPR and data-handling standards, following secure work and documentation practices.

Qualifications :

Bachelor’s degree (any discipline) or equivalent, with exposure to fraud detection, risk analysis, or transaction monitoring.

Practical experience or internship in eCommerce fraud / risk operations or transaction review.

Familiarity with fraud detection tools and PSPs such as Sift, Forter, Riskified, Signifyd, SEON, Ekata, Stripe, Adyen, or Checkout.com.

Understanding device fingerprinting, proxy / VPN indicators, BIN / IIN checks, and chargeback processes.

Experience with case / ticketing systems (Zendesk, Jira, ServiceNow) and basic BI / SQL for ad-hoc analysis.

Strong analytical, documentation, and communication skills to operate effectively in a remote, SLA-driven environment.