Process Analyst Customer Service SBS

I. Job Summary

To learn and perform basic level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities

• Understands business fundamentals and standard operating procedures
• Follow designated training schedule, ensure successful certification at every defined level.
• Maintains professional and productive relations and communications with internal customers.
• Follows standard procedures and introduces all new procedures into daily routine.
• Meets or exceeds individual productivity requirements.
• Resolves problem invoices with the highest degree of urgency.
• Returns or resolves quality control issues in problem queues.
• Other duties may be assigned as needed by supervisor / manager.

III. Qualifications

A. Required Qualifications

• , or equivalent degree

B. Preferred Qualifications

• 6 months of prior relevant experience in the field of Audit, Accounts & Finance.
• Experience on the similar kind of process will have an additional advantage.

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• candidates with excellent communication / analytical skills without any experience may be considered

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Frequently

• Repetitive Motions
• Eye/Hand/Foot Coordination

Constantly

• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.