Senior Principal Consultant- Salesforce-FSL Solution Architect

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant- Salesforce-FSL Solution Architect

A Field Service Lightning (FSL) Solution Architect is responsible for designing and implementing scalable Salesforce solutions for field service operations. This role requires deep expertise in Salesforce Field Service Lightning, Service Cloud, and technical architecture. Here are some key responsibilities

Responsibilities :

1. Requirement Gathering : Collaborating with stakeholders to understand business needs and translating them into technical specifications.

2. Solution Design : Designing and configuring Salesforce Field Service Lightning solutions to meet specific business requirements.

3. Implementation : Leading the implementation and deployment of Field Service Lightning solutions.

4. User Training : Providing training and support to end-users to ensure they can effectively use the system.

5. System Optimization : Continuously optimizing Salesforce processes to enhance efficiency and effectiveness.

6. Technical Support : Troubleshooting and resolving any issues related to Salesforce Field Service Lightning.

7. Documentation : Documenting processes, creating user guides, and maintaining detailed records of services performed.

Qualifications we seek in you!

Minimum qualifications

• B.E or B.Tech or MCA
• Salesforce Platform : Proficiency in Salesforce, including Service Cloud and Field Service Lightning.
• Configuration and Customization : Experience in configuring and customizing Salesforce solutions to meet business needs.
• Data Management : Knowledge of data management practices, including data migration and integration.
• Mobile Solutions : Familiarity with mobile solutions and applications for field service operations.
• APIs and Integration : Experience with Salesforce APIs and integration with other systems.
• Problem-Solving : Ability to identify issues and develop effective solutions.
• Communication : Strong verbal and written communication skills to interact with stakeholders and end-users.
• Project Management : Skills in managing projects, including planning, execution, and monitoring.
• Team Collaboration : Ability to work effectively with cross-functional teams.
• Customer-Focused : A customer-centric approach to ensure solutions meet user needs and expectations.

Preferred qualifications