Sr. Customer Accounts Executive

Sr. Customer Accounts Executive

CSIPL is one of the top I.T. companies based out of Noida with clients across the globe. We are 24+ years old organization and with expertise of more than two decades, we have worked with both large brands as well as startups.

Why work with us?

• Google partner and Microsoft partner company with certified professionals.
• Structured environment with industry leading CMMI level-5 compliant processes.
• Salaries are always paid on time, from the time company started till date.
• Despite market conditions, we have not laid off people.
• All Saturdays of every month is off for everyone.
• No night shift. People are encouraged to work within office hours during day shift.
• 100% satisfied employees. We place a high level of trust in our employees and provide them with ample growth opportunities.
• Eco-friendly workplace in order to promote health and well-being of our employees.
• Our offices are equipped with special anti-radiation and negative energy removal chips.
• We prioritize job security for every individual working in our company.
• We celebrate all festivals with enthusiasm and fun.
• Yearly appraisals. We have even given more than 100% increment for exceptional performers at times.
• We recognize and reward the top performers on a monthly basis for their outstanding performance.

Who are we looking for?

Designation : Sr. Customer Accounts Executive
Experience Range : 4+ years

What is the work?

• Act as the primary point of contact for clients, ensuring clear, proactive, and consistent communication throughout the project lifecycle.
• Manage and nurture client relationships, with a strong focus on handling and servicing Indian clients and SMEs, understanding their business requirements, expectations, and project objectives.
• Provide strategic consultancy and identify upselling and cross-selling opportunities across our portfolio of web development, mobile app development, digital transformation, and open-source technology solutions.
• Coordinate closely with clients, developers, designers, QA teams, and project stakeholders to ensure seamless project execution and successful delivery.
• Facilitate project planning activities, including requirement gathering, estimation coordination, scheduling, task allocation, risk identification, and progress tracking.
• Independently manages client inquiries and leads through the complete project lifecycle, from requirement analysis and proposal discussions to successful project delivery.
• Conduct regular client meetings and workshops, translating business and functional requirements into detailed project plans and actionable deliverables.
• Ensure client expectations are effectively managed while maintaining project timelines, quality standards, and profitability objectives.
• Target-driven and proactive in identifying opportunities to improve customer satisfaction, account growth, and long-term client retention.

What skills and experience are we looking for?

• 4+ years of experience in Client Success, Account Management, Project Management, or Customer Relationship Management.
• Proven experience working with a web and mobile application development company, IT services company, software development company, or digital agency.
• Experience handling Indian clients and SME accounts with responsibility for project delivery, client engagement, and account growth..
• Possess a strong understanding of web technologies, mobile application development, software development life cycle (SDLC), and modern digital solutions.
• Must have prior experience working in a Client Success, Account Management, Project Coordination, Technical Account Management, or similar customer-facing role within a web development, mobile application development, software development, or digital services company.
• Hands-on experience in managing Indian clients is mandatory. Candidates with exposure to both domestic and international clients will be preferred.
• Excellent interpersonal, presentation, negotiation, and communication skills with the ability to engage effectively with clients, technical teams, and senior management.
• Experience in estimation discussions, solutioning coordination, and proposal preparation in collaboration with technical teams will be an added advantage.
• Self-motivated, customer-centric, and willing to take ownership of client success and project outcomes.

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