Executive - Customer Service

Description

• They must possess a professional attitude towards customers.

• The representative should also demonstrate a positive attitude while handling customers.

• They should also communicate well with customers through numerous communication channels.

• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.

• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.

• They should also have in-depth knowledge about business based on which they can manage customer complaints.

• The staff must also record customer feedback for process improvement as per company process.

• Communicate and coordinate effectively with internal departments

• Maintain customer database as per company process

• Follow company process accurately and efficiently Skill Set required

• Candidates must hold a general education degree or a basic high school diploma.

• The candidate should always be calm and patient with customers.

• Candidates must have basic skills in computers.

• Candidates with relevant experience in customer service are a preference.

• High level of professionalism (you are one of the faces of the company!)

• Ability to handle stress

• Excellent verbal and communication skills

• Organized and Multi-tasking

• Ability to learn other software systems relatively easily

• Good writing skills (email etiquette)

• Team player

• Empathy

• Confidentiality

Qualification:

Graduate degree of any management branches with 1-2 years

experience in front end desk executive is preferred.

About CAE

Position Type

Temporary (Fixed Term)

Equal Opportunity & Accommodations

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