Collection(Semi Voice) - Senior Analyst(US Shift - 7 PM - 4 AM)

A brief description about the team :

• Collections team (Part of Order to Cash Group) is primarily responsible to ensure that the companys accounts receivable are converted to Cash (collected) as soon as possible from the date of sale. It is also responsible to ensure that the company’s DSO (DAYS SALES OUTSTANDING) is well within the market standards by partnering with customers and other stakeholders within the Organization to remove all the payment barriers and facilitate faster collection.
• Position :
• Senior Analyst
• Roles and responsibilities :
• Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future
• Prioritize customer touches to achieve Monthly / Quarterly Cash and Aging targets
• Good customer management skills to reach right point of contact at first time, understand customer’s invoicing / payment process cycle and helps them to utilize Oracles’ faster invoice delivery options
• Enforces agreed contractual payment terms at all times while maintaining good relationship with customers
• Always keeps communication channels open with the customers in order to achieve WIN-WIN situation at both ends
• Does ‘Smart Escalations’ within customer’s chain of management, Oracle Collections management and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding invoices
• Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Oracle and at customer side (Dispute Management)
• Performs all day to-day activities in line with Global Policies and Procedures
• Partners with Oracle Credit team and ensures that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise
• Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs
• Responds to all queries both from Internal and external customers in timely manner per the agreed turnaround time
• Conducts periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments
• Ensure that there are minimal surprises to Oracle Business Finance teams and Sales team by ensuring all of the right information is sent to them in timely manner on situations related to Credit Hold and Revenue Impact
• Enforces collections leverages of Support Restriction, Credit Hold and Legal action as per the global policies and procedures on all undisputed invoices at right intervals
• Works internally with other Oracle supporting groups i.e Order Booking, Cash Applications, Credits, Contracts, Revenue Recognition, Tax, Controllers and Accounts receivable teams to resolve all disputes raised by the customers
• Qualification :
• Any graduate with 2-4 yrs experience in collections / customer support role.
• Mandatory / Desired skills :
• Fluent in English(Written and Verbal)
• Well versed with computer usage and MS Office Applications(e.g Excel,Word and PoerPoint etc.)
• Able to multi task in fast pace environment
• Flexible to work in any shift to meet Global business requirements.