IT Engineer

McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we've built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We're honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for over 37 years and believes that people are the most important part of our company. We're proud of our Great Place to Work certification.

Learn more about us at our website : www.mcfadyen.com

Job Description

We are seeking a skilled IT Technician with 3–5 years of hands-on experience in IT Helpdesk support, Office 365 administration, end-user computing, and basic networking.

The successful candidate will be responsible for providing first- and second-line IT support, ensuring the seamless operation and availability of systems, user accounts, and devices across the organization.

Key Responsibilities

IT Helpdesk & User Support

• Provide daily IT Helpdesk support to end-users across global offices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user onboarding and offboarding processes, including laptop provisioning and account setup.
• Maintain comprehensive documentation for IT assets, incident logs, and troubleshooting procedures.

O365 Administration & User Management

End-User Computing

Networking & Infrastructure

Operations & Documentation

Qualifications

Preferred Qualifications (Nice To Have)

Additional Information

What We Can Offer You :

Additional Information :

Our Core Values : Caring, Adaptable, Proactive Ownership, Empowering Clients

McFadyen's goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil and India, we offer a world class work culture that enables top notch delivery for some of the world's most influential companies.

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.

Skills Required

It Helpdesk Support, Intune, Ip, Dns, Dhcp, Microsoft 365, Vpn, Office 365 Administration, Windows 10