Sales & Operations Manager (International BPO)

The Sales & Operations Manager will be a dynamic leader responsible for the end-to-end management of our international call center in Bangalore, serving customers in the US, Canada, and Mexico for Trucking compliance products.

This role requires a blend of strong sales acumen , proven operational excellence in customer support, and exceptional leadership skills. The manager will be accountable for driving sales growth, ensuring high levels of customer satisfaction, optimizing call center performance, and managing the entire agent lifecycle

KEY RESPONSIBILITIES :

Sales & Revenue Growth

• Strategic Sales Leadership : Develop and execute strategic sales plans to achieve and exceed sales targets across all products and geographic markets (US, Canada, Mexico).
• Upselling Expertise : Implement and optimize upselling strategies specifically for the US customer base to maximize revenue per customer interaction.
• Performance Management : Monitor, analyze, and report on individual and team sales performance, taking corrective action as necessary to drive consistent results.
• B2B Focus : Oversee and enhance B2B call center operations and strategies to capture new business opportunities effectively.

II. Customer Support & Operations Management

III. CRM, Reporting & Analytics

IV. Team Leadership & Development

Feedback & Evaluation : Conduct regular one-on-one performance reviews and provide constructive feedback to agents.

PREFERRED QUALIFICATIONS & REQUIRED SKILLS :

Experience :

Technical Proficiency :

Industry Knowledge :

Leadership & Communication :

Education : Bachelor’s degree in business, Management, or a related field.

PERKS OF JOINING :

The Culture : most companies talk about their values, we live them.

The Work : stability of a market leader with the hunger for innovation and growth of a start-up

ABOUT SILVERMINE GROUP :

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming.

Website : Silvermine Group Products : eform2290 and emcs150

Apply on : Location : Bangalore