Five9 - Application Consultant - System Integration

Description :

Join us in bringing joy to customer experience.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is a leader in Cloud based Contact Center solutions.

To complement our rapid growth, we are actively looking for a talented and experienced WEM Application Consultant (Integration) to join our Professional Services team.

In this role, you will be responsible for consultative performance in all areas related to the provisioning, implementation, and deployment of WEM solutions.

The ideal candidate will :

• Be competent in one or more scripting languages such as Python or PowerShell.
• Have experience integrating CRM solutions such as Salesforce or Zendesk.
• Possess proven T-SQL / SQL skills and experience building complex queries and working with joins in various applications.
• Be experienced in troubleshooting and testing Scripts and Code.
• Possess a strong independent work ethic and ability to acclimate to new systems and processes quickly.
• Enable Five9 customers to attain optimal results from WFO products by managing their expectations and satisfaction as a top priority.
• Have experience with one or more telephony platforms (Five9, Genesys, Avaya).
• Have in-depth experience implementing and supporting the technical needs of customers using WEM solutions for Quality Monitoring, Workforce Management, and / or Speech Analytics (advantageous).

Key Responsibilities :

Key Requirements :

Key Skills :

(ref : hirist.tech)