Retail POS Application Engineer

Meet Landmark Digital – we’re part of the Landmark Group, one of the largest retail and hospitality organisations in the Middle East, North Africa, and India. We’re guardians of the group’s digital arm which encompasses of Enterprise & E-commerce Tech, Product Management, User Design, Omni Operations, Customer Experience, Loyalty, Content Production, Studio, Growth and Mar Tech, Finance and HR functions. With a futuristic outlook we strive to make the digital experience of our customers seamless.

Headquartered in Dubai, UAE, we’re currently driving the digital experience for 8 industry-leading brands in 8 geographies and rapidly expanding our footprint across new territories and functions. Join us, and you’ll be part of the Middle East’s biggest bricks-to-clicks success story, that registers over 100% growth year-on-year

We are looking out for 2 Point of Sale (POS) Application Specialist

Years of exp : 5 to 7yrs

Location : Bangalore (Yemalur)

Job Purpose

The primary purpose of this role is to ensure the effective operation, support, and continuous improvement of retail Point of Sale application. By providing expert-level troubleshooting and managing seamless integration with backend systems, this role supports smooth retail transactions and enhances the overall customer experience.

Job Description

• Provide L3 support and advanced troubleshooting for Oracle Retail POS applications (ORPOS, XStore, Jumpmind POS).
• Manage incident handling, root cause analysis, and resolution of complex POS issues.
• Support integration between Oracle POS and backend systems including Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS.
• Implement patches, upgrades, and configuration changes in accordance with change management processes.
• Collaborate with L1 / L2 support teams, vendors, and business stakeholders for issue resolution and deployment activities.
• Monitor POS system health, performance, and availability to ensure optimal operation.
• Participate in on-call rotation and handle escalations as needed.
• Maintain and update technical documentation, runbooks, and knowledge base articles related to POS applications.

Knowledge, Skills & Experience :

Job Experience

Master’s degree is a plus.

Required Leadership Skills