CMS-Senior-Okta-SSO

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Global Managed Service Identity and access Management Senior

The Okta Operations Senior Analyst is a key member of the IT team responsible for the advanced management configuration and operation of the Okta Identity and Access Management (IAM) platform. With 4 to 8 years of experience in Okta support and IAM solutions the Senior Analyst will play a pivotal role in ensuring the security efficiency and scalability of identity services. This individual will lead initiatives to optimize the Okta environment provide expert-level support and drive continuous improvement in alignment with business objectives

Key Requirements / Responsibilities :

• Oversee the day-to-day operations of Okta ensuring high availability performance and security.
• Serve as the subject matter expert for Okta providing guidance and mentorship to junior team members and stakeholders across the organization.
• Conduct in-depth analysis and troubleshooting of high-level Okta issues ensuring minimal disruption to business operations.
• Manage incident response and resolution related to IAM issues minimizing impact on business operations.
• Implement and manage SSO integrations for various applications and systems
• Troubleshoot and resolve SSO & MFA related issues in a timely manner
• Monitor the performance of SSO & MFA systems
• Provide technical support and guidance to users regarding SSO processes
• Incident / Service Request intake and assignment to other teams if required
• Document SSO configurations procedures and changes
• Lead operational support tasks including system monitoring user provisioning access reviews and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production ensuring operational readiness.
• Provide expert guidance and support to the service desk and other IT teams regarding identity-related queries and issues.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Serve as a liaison between the IAM team and other business units communicating operational status and coordinating on cross-functional initiatives.
• Mentor junior operations analysts and contribute to the development of training materials and best practices
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Work involves day to day health check incident support (as per defined scope and levels) e-mail support tool upgrades and monitoring of systems reporting the status and working with development and QA teams to help them fix the issues.

Preferred Skills :

Education :

Work Requirements :

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience :

Senior IC

Key Skills

Graduate Engineering,Accounts Administration,Building Materials,Customer Support,Horticulture

Employment Type : Full Time

Experience : years

Vacancy : 1