Talent.com
Senior Events Manager

Senior Events Manager

Marriott InternationalMumbai, India
16 days ago
Job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
  • CORE WORK ACTIVITIES

    Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages group room blocks and meeting space for average to large-sized assigned groups.
  • Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges\ and / or develop alternative solutions.
  • Uses his / her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
  • Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees his / her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Follows up with customer post-event.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and / or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.
  • Leading Event Management Teams

  • Conducts formal pre- and post-event meetings as required to review / communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as he / she perceives necessary (Banquet Event Order meeting, block review, etc).
  • Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for customer groups.
  • Up-sells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his / her groups.
  • Conducting Human Resources Activities

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use his / her experience to improve service performance according to his / her evaluation of the issue and resolution.
  • Works with the property staff and customers to address operational challenges associated with his / her group.
  • Performs other duties as assigned to meet business needs.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Create a job alert for this search

    Event Manager Event • Mumbai, India

    Related jobs
    • Promoted
    Seventy Event Media Group - Senior Manager - Operations

    Seventy Event Media Group - Senior Manager - Operations

    Seventy Event Media GroupMumbai, India
    Senior Manager - Operations The Job : To ensure smooth on ground planning and execution of events with a passion for pushing the boundaries with new technology and new vendor eng...Show moreLast updated: 30+ days ago
    Events Executive

    Events Executive

    Hunger Inc Hospitality Pvt LtdMumbai, MH, in
    Quick Apply
    You’ll be an integral part of the Events Team, coordinating on-ground setups, engaging with customers, and supporting both marketing and operations to create seamless, high-energy events.Events &am...Show moreLast updated: 30+ days ago
    • Promoted
    B2B Marketing Programs / Event Manager (Remote | US Time Zone | Immediate Joiner only)

    B2B Marketing Programs / Event Manager (Remote | US Time Zone | Immediate Joiner only)

    HSV DigitalKalyan-Dombivli, IN
    Remote
    Remote (Only US Time Zone working hours).The ideal candidate brings a strong mix of strategic marketing, operational excellence, and data-driven execution. You will work closely with internal teams,...Show moreLast updated: 4 days ago
    • Promoted
    DevOps Manager

    DevOps Manager

    Neurones IT AsiaThane, IN
    Your job scope is as follows : –.Proposing and implementing advanced cloud architectures, in continuous alignment with key cloud providers, such as AWS and Google. Building and setting up new developm...Show moreLast updated: 4 days ago
    • Promoted
    DevOps Manager

    DevOps Manager

    Unified InfotechKalyan-Dombivli, IN
    We are seeking a highly skilled and motivated.AWS and Azure cloud platforms to join our dynamic team.The successful candidate will collaborate with solution architects, developers, project managers...Show moreLast updated: 16 days ago
    • Promoted
    Senior Events Manager

    Senior Events Manager

    Marriott InternationalMumbai, Maharashtra, India
    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event p...Show moreLast updated: 15 days ago
    • Promoted
    Seventy Event Media Group - Senior Manager - Partnerships & Strategic Alliances

    Seventy Event Media Group - Senior Manager - Partnerships & Strategic Alliances

    Seventy Event Media GroupMumbai, India
    The Job : To help expand 70 EMGs global presence, contributing business value by developing and executing a strategic long-term vision. and enabling extensive reach of the market.Education...Show moreLast updated: 30+ days ago
    Event Operations Project Manager

    Event Operations Project Manager

    ISMG - Information Security Media GroupMumbai, Maharashtra, IN
    Quick Apply
    About Us ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over ...Show moreLast updated: 4 days ago
    • Promoted
    Head of Events

    Head of Events

    Institute of Supply Chain Management (ISCM)Mumbai, Maharashtra, India
    The Institute of Supply Chain Management (ISCM) was established in 2009 as a center of excellence in supply chain and logistics. ISCM has strong linkages with industry leaders and engages actively w...Show moreLast updated: 12 days ago
    • Promoted
    CoWrks - Assistant Manager - Events

    CoWrks - Assistant Manager - Events

    CowrksMumbai, India
    Assistant Manager - Events Roles and Responsibilities : The Assistant Manager Events will be part of the Converge events team who will d...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Insights Manager

    Senior Business Insights Manager

    TaskUsKalyan-Dombivli, IN
    Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation. Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 16 days ago
    • Promoted
    Sell-Side Manager [T500-20181]

    Sell-Side Manager [T500-20181]

    Talent500Thane, IN
    Talent500 is hiring for one of its clients : .Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across it...Show moreLast updated: 8 days ago
    • Promoted
    Associate - Revenue Operations

    Associate - Revenue Operations

    EmeritusThane, IN
    Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 co...Show moreLast updated: 16 days ago
    • Promoted
    Client Servicing Lead : Events & Mice

    Client Servicing Lead : Events & Mice

    Maximus Mice & Media Solutions Pvt LtdMumbai, Maharashtra, India
    Job Summary Maximus Events is looking for a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event sol...Show moreLast updated: 30+ days ago
    • Promoted
    Client Acquisition & Servicing Manager - Events

    Client Acquisition & Servicing Manager - Events

    Unified Sports & EventsMumbai, India
    Cool Cactus Events (a division of Unified Sports Management Services Pvt.We’re known for creating high-impact corporate events — for MICE, R&R’s, product launches, sales meets, brand activations, t...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Manager Decor - Sales & Client Servicing

    Sr. Manager Decor - Sales & Client Servicing

    DreamzKrraftMumbai, Maharashtra, India
    DreamzKrraft is a leading wedding planning company that specializes in curating unforgettable weddings.We offer various services such as venue selection, decor design, entertainment and personalize...Show moreLast updated: 6 days ago
    • Promoted
    Senior Manager - Client Servicing

    Senior Manager - Client Servicing

    Laqshya Live ExperiencesMumbai, Maharashtra, India
    Develop and nurture favorable business relationship with clients.Work with clients to develop event marketing and.Understand client brief and develop event strategies that align with.Gather researc...Show moreLast updated: 30+ days ago
    • Promoted
    Sports Event Manager

    Sports Event Manager

    Wall-E EventsMumbai, Maharashtra, India
    Wall-E Events is an Events Management Company specializing in sporting events.We manage the design, curation, and execution of events on all fronts to deliver world-class tournaments and events.Thi...Show moreLast updated: 12 days ago