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Walk-In Drive | Technical Chat Support | 20th Sept 25 | Hyderabad

Walk-In Drive | Technical Chat Support | 20th Sept 25 | Hyderabad

HCLTechHyderabad, Telangana, India
7 days ago
Job description

HCLTech | Walk-In Drive | Technical Support | 20th Sept 25 | Hyderabad

Interested candidates can walk in for an interview on :

Dates : 20th Sept 25

Timing : 10 : 30 AM - 3 : 00 PM

Walk-In Address : Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana

Work Location : Hyderabad

Contact Persons : Ashish Durgapal

Please carry :

  • 2 Updated Resume
  • 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

  • Designation : Analyst
  • Experience Required : 1.5+ years

    • Perks & Benefits :

  • Shift Timings : Rotational Shifts
  • Working Days : 5 Days (Work from Office)
  • Week Offs : Saturday & Sunday Fixed Off
  • Cab Facility : Both Sides (chargeable)
  • Employment Type : Full-Time

    • Job Profile

    Responsibilities

  • Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
  • Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
  • Open to working in 24 / 7 rotational shifts, including night shifts and weekends.
  • Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
  • Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

    • Required Technical Skills

  • Basic knowledge of web page designing , HTML , CSS and JavaScript .
  • Proficient in multitasking and prioritizing tasks to meet deadlines.
  • Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
  • Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
  • Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

    • Communication Skills

  • Excellent communication, organization, and client-facing skills.
  • Effective feedback delivery tailored to analysts' skills and tenure.

    • General Requirements for All Roles

  • Shift : US Shifts (Night Shifts)
  • Customer Service Skills : Empathy, ownership, and sincerity are crucial.
  • Qualification : Any graduate (we are not hiring undergrad or people)
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    Technical Support • Hyderabad, Telangana, India