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Application Support Engineer
Application Support EngineerVARITE INC • Mysore, IN
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Application Support Engineer

Application Support Engineer

VARITE INC • Mysore, IN
1 day ago
Job description
  • Customer Advocate providing support to users / administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services.
  • Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
  • Own and resolve all issues with a high standard of professionalism.
  • Hands on experience triaging, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues
  • Manage customers' expectations and experience in a way that results in high customer satisfaction.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Suggest and implement improvements to internal processes and tools.
  • Work on technical and non-technical projects
  • Effectively communicate with customers and internal teams via case, phone and other electronic methods
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
  • Maintain impeccable case hygiene and customer related files and records.
  • Participate in the weekend support on-call rotation.
  • Skills : Required Skills :

    • Experience with relational databases (e.g. MySQL, Oracle).
    • Experience using Linux / Unix OR Microsoft Server
    • Basic knowledge of the components in a web applications stack.
    • Experience in one (or more) scripting languages : (JavaScript, Python, Perl, Unix Shell, Windows Shell)
    • Ability to troubleshoot difficult technical issues and it’s complexities with ease
    • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
    • Strong personal commitment to quality and customer ser
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    Application Support Engineer • Mysore, IN

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