Sr Director - Eng CX and GTM

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

(Input by recruiter and audited by recruiting specialist)

Your Impact

(Input by recruiter and audited by recruiting specialist)

Qualifications

Your Experience

Lead, mentor, develop, and expand a diverse global team of systems and applications engineering experts.

Cultivate a high-performing engineering organization by attracting and retaining top technical talent, fostering individualized technical career development, and nurturing future leaders.

Streamline and continuously optimize the applications engineering role to enhance accountability and drive results.

Demonstrate hands-on experience utilizing an AI-led framework to design Sales, Commerce, and Support applications.

Oversee product validation at both system and application levels, including the development of best-in-class processes, procedures, and automation tools to improve customer experience and accelerate time-to-market. Collaborate with the product validation team to ensure superior quality.

Establish best practices for the creation of high-quality product collateral, such as datasheets, application notes, design guidelines, and simulation models, to ensure robust product implementation in Go-to-Market (GTM) and Customer Experience (CX) systems.

Collaborate with cross-functional teams (marketing, design, systems, software, test engineering, and project management) to define, design, and develop world-class products and solutions.

Provide leadership and direction to the new product development engineering team, fostering a collaborative and innovative work environment.

Drive Engineering and Operational excellence with a customer-first mindset.

Offer expert technical guidance to business and delivery teams during ideation and implementation phases.

Stay informed of technology trends in the cloud infrastructure market, understand customer roadmaps, technology trends, and future needs. Develop recommendations and competitive features to maintain product and solution leadership through continuous improvement.

Establish and foster relationships with technical leaders across the company to exchange best practices and leverage existing capabilities within Renesas to enhance applications engineering operations.

Qualifications

Bachelor's degree or related fields with 15+ years of experience in design, systems, or applications engineering; Master's degree is a plus.

Solid understanding of CRM and Commerce applications and products.

Proven ability to build and lead multidisciplinary teams.

Track record of delivering AI-based solutions with demonstrable real-world business impact.

Strong understanding of AI tooling, infrastructure, and cloud-native AI / ML pipelines.

Extensive experience leading a large global team, with prior experience as a site leader for a global organization.

Excellent analytical, problem-solving, and decision-making skills. Strong ability to make data-driven decisions and effectively utilize key performance indicators to measure success.

High energy, self-motivated, and proactive attitude, with a bias toward action.

Exceptional communication and interpersonal skills, with the ability to be personable and drive process and organizational changes. Experience managing change that resulted in positive outcomes.

Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

Excellent written and oral communication skills. Ability to present complex concepts clearly, concisely, and effectively.

Ability to collaborate and be effective in a fast-paced and global environment.

Additional Information

The Team

You will be part of a growing, passionate, and dynamic team with the opportunity to work on challenging and exciting projects centered on one of the world's most significant mission statements. We strive to be the most people-centric company, constantly working to make your experience amazing and empowering you to break boundaries of what the workplace can be.

This is a unique opportunity to lead transformative initiatives that will drive efficiency, innovation, and cultural change across a large, global sales organization. You will be at the forefront of integrating advanced technologies into our sales processes, positioning the company for long-term success while delivering meaningful value to customers and stakeholders alike.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.