OTC Collections Specialist

Your Job

The role is responsible for ensuring collection process operates as effectively as possible. The successful candidate will manage a customer portfolio and implement effective collection processes and controls. The Collection Representative will continuously monitor accounts receivable aging to ensure customers pay according to the agreed upon payment terms. Develop collaborative relationships with internal and external business partners to eliminate and understand reasons for non-payment. When necessary, will implement a course of action that may include negotiation, payment schedule development or credit hold.

Our Team

The OTC finance team at Koch Inc. oversees the complete Order-to-Cash process by managing customer orders, invoicing, and timely payment collection. They work to optimize cash flow and reduce credit risk through detailed accounts receivable analysis. Additionally, the team collaborates closely with sales and operations to resolve billing issues and improve overall customer satisfaction.

What You Will Do

• Research and resolve all issues with invoices and statement of accounts
• Contact customers via phone, email, portal, or any other means regarding past due invoices
• Document correspondence and update account as needed in system of record
• Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices
• Coordinate internal resources to resolve billing issues, customer disputes and total account reconciliations
• Establish relationships with the business and deductions to assist in managing the portfolio
• Escalate invoices issues accordingly
• Support deductions management team to ensure issues / problems are resolved in a timely manner
• Support cash application team when required on the remittance information.

Who You Are (Basic Qualifications)

What Will Put You Ahead

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Skills Required

Salesforce, S4 Hana