Lead Garage Cafe Operation

Job Purpose:

The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a "must visit property in Goa” and create superior customer experience through the Cafe.

The position will report to the Head - Brand Strategy & Operations and work closely with the Global Brand Commercial Organization.

Position Overview:

Location: Goa

Position Title: Lead - Goa Garage Cafe

Reports to: Head - Brand Strategy & Operations

Function: Brand

What you’ll do:

• Drive the revenue and operations for the Garage Cafe and build it as a flagship brand beacon
• Fully responsible for all aspects of all departments of the property, with focus on the cafe but expanding to sales and service of motorcycles.
• Evolve the property into a destination cafe in Goa by building the right experiences and managing demand gen
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular operations team meetings with all the Leads to discuss routine operational matters, sales targets, user feedbacks and action taken for service recovery, and also any staff issues.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Monitor the coordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and service recovery process
• Identifying staff learning needs and assisting with development
• Conduct regular meetings with marketing for enquiry & follow up & conversion to grow up the business
• Responsible for the overall management of the operation of the hotel
• Any other duties assigned.

Experience:

• 7+ years of experience in Hospitality & retail industry.
• Possessing clear brand sensibility and creative abilities.
• Passion for motorcycling and experience of working with Lifestyle/youth brands would be an advantage.

Qualification: Bachelor Degree (Full Time) - Specialization in Hospitality / Retail