Automation Engineer

About the Role

:

• The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
• The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
• Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
• Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
• Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
• Implement communication automation across email, chatbots, social media, and internal channels.
• Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
• Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
• Document automated processes and deliver training to users and citizen developers.
• Monitor performance of automations and drive continuous optimisation and expansion.
• Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
• Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.

Key Result Areas:

• Process Optimization
• Automation Development
• Customer Experience Enhancement
• System Integration
• Performance Monitoring

Competencies (Skills essential to the role):

• Analytical Thinking
• Effective Communication
• Stakeholder Collaboration
• Continuous Improvement
• Multitasking Ability
• Customer Centricity

Requirements

Educational Qualification / Other Requirement:

• Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
• Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
• Proven track record in designing and implementing customer experience/communication automations
• Strong process analysis and workflow design skills
• Proficiency in LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier)
• Good understanding of RESTful APIs, webhooks, and database management
• Basic JavaScript knowledge for custom LCNC logic (preferred)
• Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable

Benefits

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.