Vigocare - Business Development Manager

Responsibility Description

1) Account Growth & Nurturing Build strong, multi-level relationships with stakeholders, understand usage patterns, and identify contextual opportunities for expansion.

2) Customer Retention & Satisfaction Proactively manage the customer journey, address pain points, and drive upsell and cross-sell opportunities.

3) Churn Management Identify early signals of churn risk and take proactive steps to mitigate them.

Maximize Lifetime Value (LTV) Ensure customers continuously derive clinical and commercial value from the platform.

4) Cross-Selling & Upselling Introduce new modules, upgrades, and services aligned with the customer's evolving needs.

5) Engagement & Outreach Programs Organize and execute doctor meets, training sessions, and other stakeholder engagement initiatives.

6) Team / People Management Coach and support customer-side teams (clinic-level staff, KAMs, or support executives) to ensure operational excellence.

Competency Importance :

1) Hospital Workflow Understanding Navigate clinical and operational barriers to adoption.

Product & Operational Orientation Provide product guidance, troubleshoot issues, and ensure outcome delivery.

2) Stakeholder & Relationship Management Manage engagement with diverse stakeholders including doctors, admins, IT, and procurement teams.

3) Medical & Decision Support Acumen Understand and articulate the value of clinical data and decision-support features.

4) Communication & Influencing Skills Drive alignment and trust across all levels within customer organizations.

5) Problem Solving & Ownership Resolve issues swiftly and ensure customer satisfaction.

Traits & Attributes :

1) Persuasive & Influential : Able to drive adoption, advocate usage, and push for upsells.

2) Extroverted & Approachable : Builds rapport easily with clinicians and hospital staff.

3) High Cognitive Aptitude : Quickly grasps complex product details and adjusts to dynamic needs.

4) Patience & Persistence : Effectively handles long sales cycles and slow-moving accounts.

5) Self-Driven & Accountable : Owns customer success and post-sale performance metrics

Required Experience :

1) 5-6 years in Healthcare business development

2) Hospital account management

3) Pharma (GTM for new therapies / innovative drugs)

4) Specialized diagnostics (e.g., genomics, stem cell banking)

5) Proven experience in managing multiple hospital / clinic stakeholders including doctors, administrators, procurement, and nursing staff.

6) Post-sale engagement and revenue growth responsibility is essential.

Interested can share their resumes or can reach at 8019232805

(ref : iimjobs.com)