Hiring for Client Services Executive

Skills

IT Support Engineer (L1/L2)

📍 Location: Chandigarh, India (On-site)
💼 Experience: 2–5 Years
🕒 Employment Type: Full-Time

About Cogniter Technologies

Cogniter Technologies is looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our IT team. The ideal candidate should have hands-on experience in technical support, desktop administration, system troubleshooting, and IT infrastructure management. If you're passionate about resolving technical issues and delivering exceptional end-user support, we'd love to hear from you.

Key Responsibilities

L1 Support

• Provide first-level technical support via phone, email, chat, and ticketing systems.
• Troubleshoot hardware, software, operating system, and network-related issues within defined SLAs.
• Resolve issues related to Windows OS, Microsoft 365, Outlook, VPN, printers, and software installations.
• Manage user accounts, password resets, and basic administrative tasks.
• Log, track, prioritize, and update incidents using IT ticketing systems.
• Escalate unresolved issues to the L2 team with complete troubleshooting details.
• Assist end users with technical guidance and day-to-day IT support.

L2 Support

• Troubleshoot and resolve advanced hardware, software, operating system, application, and networking issues.
• Perform root cause analysis and implement permanent solutions for recurring incidents.
• Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
• Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
• Monitor system performance and recommend improvements for better reliability and efficiency.
• Collaborate with infrastructure, security, and vendor teams to resolve complex technical issues.
• Participate in system upgrades, patch management, IT asset management, and preventive maintenance.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).

Required Skills & Qualifications

• 2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
• Strong hands-on experience with: Windows 10/11 Microsoft 365 Active Directory Hardware & Software Troubleshooting Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)
• Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.
• Knowledge of remote desktop support and remote troubleshooting tools.
• Basic understanding of endpoint security, antivirus solutions, and system protection.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, documentation, and customer service skills.
• Ability to manage multiple support requests in a fast-paced environment.

Preferred Skills

• Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
• Experience with endpoint management, device provisioning, and system deployment.
• Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
• Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.
• Understanding of cybersecurity fundamentals and IT security best practices.

Why Join Cogniter Technologies?

• Work with modern enterprise IT infrastructure and the latest technologies.
• Gain hands-on experience supporting diverse IT environments and global clients.
• Be part of a collaborative, learning-focused, and employee-friendly work culture.
• Access continuous learning, technical certifications, and professional development opportunities.
• Build a rewarding career with a fast-growing technology company.

Apply Now

Interested candidates can share their updated resume at hr@cogniter.com

Subject Line: Application for IT Support Engineer (L1/L2) – Chandigarh