Customer Care Executive - New Alipore

About the Role

:

• CCE/Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his/her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role.

Requirements

Job Responsibilities:

● Maintain Effective Customer Contact Management.

● Be a catalyst in solving customer related issues.

● Coordinate with different stakeholders to achieve the common objective.

● Maintain fair updates on interaction with customers in the company systems.

● Increase revenue from existing customers through renewal of services as per set targets.

● On Time Renewal submission & To maximise conversion of renewals into orders.

● Client retention for the associated branch/ branches as per business requirement.

● Follow-up and coordinate with Back Office, SP, OE/OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts.

● Ensure all the collections are completed for the contracts made.

● Adhere to the process and procedure defined for the customer care role.

Key Result Areas:

● Achieve customer satisfaction.

● Maintain high level customer conversion

● Meet Monthly, Quarterly and Yearly set Goals.

● Upselling/ Cross Selling of services and products.

● Lead generation from existing customers.

● Timely Terminations and Customer Revival.

Competencies (Skills essential to the role):

● Excellent communication & convincing skills.

● The patience and ability to engage customers in conversation.

● Good sales ability.

● Excellent interpersonal and problem solving skills.

● The ability to handle rejection and stress in soliciting customers.

Educational Qualification / Other Requirement:

• Graduation

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.