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The HIRD
Customer Service RepresentativeThe HIRD • Republic Of India, IN
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Customer Service Representative

Customer Service Representative

The HIRD • Republic Of India, IN
7 days ago
Job description

Hello,


Hirning for Customer Support ( US healthcare )


Experience: 1 + Years

Location: Kolkata / Noida

Notice Period: Immediate Joiner

Max Rate- up to 5 LPA

Shift- Night shift (Work from office )


Desired candidate profile

  • Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
  • Excellent verbal and written communication skills in English with strong comprehension abilities
  • Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
  • Ability to analyze information accurately and maintain attention to detail
  • Willingness to work in a 24x7 environment
  • Open to working from the office


Job Description

  • Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
  • Capable of identifying, capturing, and documenting denial reasons accurately
  • Update claim status, notes, and actions in the respective systems and databases
  • Coordinate with internal teams to resolve claim-related issues and ensure timely closure
  • Meet productivity, quality, and compliance targets as defined by the process
  • Maintain confidentiality and always adhere to client and organizational policies.


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Customer Service Representative • Republic Of India, IN

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