Manager, Account Management, EU VSP RBS

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION : About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role - Manager, Account Management :

Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.

The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.

In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.

Timings will be as per EU shift, 12 : 00 pm IST to 09 : 00 pm IST

Key job responsibilities

Business Growth

• Contribute to goal setting for your team to align with organizational goals.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
• Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Relationship Management

Process Excellence

Leadership :

A day in the life

1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.

2)Reviewing / Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge / Iterate short falls, and appreciate progress. (key inputs : Selection addition, Inventory availability, Deals / Promotions, Profitability. Key Output : Revenue (GMS)

3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.

4)Be available to your team to provide guidance and remove blockers.

5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews / debates)

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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