CDW - System Administrator - IT Operations

Description :

At CDW, we make it happen, together.

Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.

Its why were coworkers, not just employees.

Coworkers who genuinely believe in supporting our customers and one another.

We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed.

Were proud to share our story and Make Amazing Happen at CDW.

Service Desk Desk Ticketing and Monitoring Customer Support Ticket Triage.

First Call Ticket Resolution.

About the Job :

As a Service Desk Engineer, you will be part of a multicultural 24x7x365 Cloud Operations team, you will provide best-in-class customer support for AWS Cloud Infrastructure.

Your role will be to handle incidents caught by monitoring tools and seeing them through to resolution in a timely Management :

• Triage and manage service desk tickets efficiently.
• Assess and respond to alerts, incidents, and customer requests promptly Provide first-call resolution for reported issues and alerts.
• Escalate complex issues to Cloud Operations Architects Customer Success.

Customer Success :

Technical Operations :

Continuous Improvement :

(ref : hirist.tech)