Senior Service Delivery Manager - Identity & Access Management

Location : Remote in India.

Duration : 6 Month Contract to Hire.

Job Description :

Key Responsibilities :

• Serve as the primary point of contact for global clients throughout the IGA solution lifecycle.
• Lead the end-to-end delivery of IGA projects, including planning, execution, monitoring, and reporting.
• Manage service delivery teams and coordinate cross-functional resources to ensure timely and high-quality implementation.
• Oversee incident management, escalations, and proactive health checks to ensure service continuity and client satisfaction.
• Develop and maintain strong relationships with executive stakeholders to drive product adoption and business value.
• Align internal teams (engineering, support, product) with client goals and delivery milestones.
• Monitor service performance metrics and lead continuous improvement initiatives.
• Ensure compliance with SLAs, governance frameworks, and audit requirements.
• Provide strategic guidance on IGA architecture, integration, and process optimization.
• Support renewal and expansion efforts by identifying upsell opportunities and mitigating risks.

Required Qualifications :

SailPoint IdentityIQ or Saviynt.

environments.

Preferred Skills :

(ref : hirist.tech)