Technical Support Engineer

Job Description

Objective :   The incumbent is expected to work closely with ExxonMobil’s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering value based solutions to customers.

Key Results / Accountability :

• A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
• Should assist in identifying and developing new opportunities for obtaining customer recognized Value through innovative thinking and benefit selling.
• Responsible for supporting ongoing field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
• Responsible for carrying ExxonMobil’s motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
• Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
• Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
• Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
• Should be able to understand ExxonMobil’s range of Industrial & Automotive lubricants for delivering Value to customer

Key challenges

Requirements

Education :  A Bachelor’s Degree (B.E. or B.Tech.) in Mechanical / Automobile Engineering will be an advantage.

Experience :  This role requires a minimum 3 years of experience in mechanical maintenance, field based technical services or sales engineering and should possess good understanding of Industrial applications like cement, power, steel plants etc. and / or automotive applications like engines, transmissions, hydraulics etc. Must have sound understanding of customers   and an experience with Lubricants Industry shall be preferred (optional) .

Competencies :

Requirements

This position offers an exciting opportunity to contribute to the growth and success of vehicle maintenance. If you are a self-motivated, customer-focused individual with a passion for sales and technical solutions, we encourage you to apply and become a valuable member to our client.