Support Engineer - WAN

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client's global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience in monitoring network devices , and a strong willingness to work in a 24 / 7 support environment .

The role involves responding to alerts, performing initial troubleshooting, and escalating issues as per SOPs. It offers exposure to enterprise WAN infrastructure, multi-vendor environments, and international connectivity.

Responsibilities

Requirements Key Responsibilities :

• Perform continuous monitoring of WAN links and network devices using NMS tools.
• Respond to alerts, raise and update incident tickets as per SOPs.
• Perform basic troubleshooting for WAN-related issues and escalate as per SLA.
• Document incidents, actions taken, and escalate unresolved issues to L2 engineers.
• Coordinate with ISPs and internal teams for link status, outages, and updates.
• Participate in shift handovers, maintain logs, and follow up on pending actions.
• Provide first-level support for BGP and routing alerts (under L2 guidance).
• Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow).

Skills

Must-Have Skills :

Benefits

Skills Required

Ospf, Bgp, Servicenow, Network Operations, Vlans, Cli