Quality Control Team Lead

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary

Responsible for functioning of the shift and conveying information across all shifts, thereby ensuring the team is equipped with the latest updates. Should work closely with the QC management, Team Leads and editors to ensure smooth day to day functionality along with proper time and resource management. Implementing existing and new processes with the team and making certain that the team is aware and trained on the latest software updates.

Outcomes and Accomplishments

As a Team Lead, you are required to :

• Be directly responsible for 10 to 15 QC editors
• Oversee the daily work schedule. This is accomplished by :
• Ensuring all client cores have adequate resources to complete daily deliverables
• Hand over to the following shift on pending task when necessary
• Making sure all mails, queries pertaining to QC are actioned in a timely manner
• Taking over scheduling when required
• Taking assistance from sister departments when workload cannot be accommodated internally
• Tracking work schedules during rush periods, holidays and weekends and informing counterpart departments across offices for assistance and coverage, if required
• Conduct daily huddles with the team and core client group to discuss day to day work and updates
• Conduct refreshers when required
• Ensure core groups are always adequately staffed and audits are performed regularly
• Ensure proper training and mentoring is focused towards new recruits
• Required to track changes and updates in other departments that may impact QC, and regularly communicate the same to team
• Process internal and external feedback in the following ways :
• Ensure external feedback to other departments and translator is logged in a regular and timely manner
• Ensure internal feedback is provided within the team and assuring this is done in a positive approach which allows the team to perform better
• Ensure the team has adequate training to effectively perform their daily task and improve; and work with management to address any loopholes
• Maintain metrics for the team and present the same monthly, highlighting achievements and areas of improvement
• Liaise with Assistant Managers to maintain a monthly quality profile data and organize refresher based on feedback trends as needed
• Ensure overall adherence of protocol
• Maintaining discipline within the team with respect to schedule adherence
• Maintain a healthy work relationship with the team members and understand their challenges and help them overcome
• Act as a mentor to the team and help them improve their performances
• Alert team management about any non-compliance issue with editors
• Conduct 1-3-6-month probation reviews and annual appraisals, with input from reporting managers
• Recognize and reward team members’ accomplishments, through nominations for awards like performance premiums, Oscars, GPAs, etc.
• Candidates should be ready to work from our office location (Bellandur, Bangalore) and ready to work in Night Shift (9 : 00PM to 6 : 00AM)