Samsara - Manager - Technical Support

About the role :

You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPIs, keeping up with new products and ongoing training and developing processes.

Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers.

Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.

Experience in a technical support role, proven analytical skills, and strong communication skills are a must.

You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion.

Relationship building, prioritization of projects, and super-effective communication define you.

Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pis and building web applications, to building gaming computers and rebuilding guitars.

We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company.

This is a hybrid position with 2 days work from our Bengaluru office.

You must express the T readiness to work in a 24x7 operational environment.

You should apply if :

• You want to impact the industries that run our world : Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career : If you put in the work, this role wont be your last at Samsara.
• We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best : At Samsara, we win together, celebrate together and support each other.
• You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will :

Minimum requirements for the role :

(ref : hirist.tech)