ServiceNow Lead / Architect

Role : Lead ServiceNow Developer / Architect Key Responsibilities :

• Design and implement complex ServiceNow solutions that align with organizational goals and technical best practices.
• Lead end-to-end ServiceNow architecture, including requirements gathering, solution design, development, and deployment.
• Collaborate closely with product managers, business analysts, and cross-functional teams to translate business needs into robust technical solutions.
• Develop, customize, and extend ServiceNow applications, modules, and integrations using best-in-class development standards.
• Conduct system and architecture reviews to ensure the quality, scalability, and security of ServiceNow implementations.
• Develop and maintain technical documentation for system configurations, customizations, and integration points.
• Troubleshoot complex technical issues and provide expert-level support for ServiceNow environments.
• Ensure compliance with organizational and industry security standards in all ServiceNow solutions. Qualifications :
• 8+ years of experience in ServiceNow development, architecture, or a closely related technical field.
• Proven expertise in designing and building large-scale ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HR, Custom Apps, CMDB and Discovery).
• Strong proficiency in ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and REST / SOAP integrations.
• Deep understanding of ServiceNow platform architecture, data structures, and security frameworks.
• Experience with Agile development methodologies and DevOps practices.
• Exceptional problem-solving, analytical, and debugging skills.
• Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated leadership in design and implementation workshops.
• Experience in mergers and acquisitions, separations are a strong plus.

Skills Required

Servicenow, Rest, Javascript, Agile Development Methodologies, Soap