Human Resources Executive

Job Description – HR Executive / Sr. Executive (BPO / Contact Centre)

Company: VLCC Health Care Ltd.

Location: Gurugram – Udyog Vihar

Experience: 2–4 Years

Industry Preference: BPO / Contact Centre / Service Sector

Role Purpose

To manage end-to-end HR operations for VLCC's high-volume Contact Centre, ensuring seamless bulk hiring, efficient employee lifecycle management, strong engagement initiatives, and adherence to compliance standards in a fast-paced BPO environment.

Key Responsibilities

1. Talent Acquisition & Onboarding

• Drive bulk hiring for inbound & outbound contact centre roles (voice & non-voice).
• Source through vendors, consultants, job portals & internal referrals.
• Conduct HR screening interviews and coordinate final selections.
• Manage joining documentation, background verification & induction.
• Ensure structured onboarding experience for new hires.

2. Employee Lifecycle Management

• Manage attendance, shift rosters, leave records & HRMS updates.
• Support confirmation processes, transfers & separations.
• Conduct exit interviews and analyze attrition trends.

3. Employee Engagement & Retention

• Execute engagement initiatives aligned with VLCC culture.
• Plan R&R activities, performance recognitions & wellness initiatives.
• Address employee grievances in coordination with operations.

4. Discipline & Policy Compliance

• Ensure strict adherence to HR policies & code of conduct.
• Handle warning letters, show-cause notices & disciplinary actions.
• Maintain documentation for audit readiness.

5. HR Operations & Payroll Support

• Maintain employee records & statutory documentation.
• Coordinate payroll inputs, incentives & variable payouts.
• Ensure compliance with labor laws & internal processes.

6. Business Partnering

• Act as HR SPOC for Contact Centre Operations Managers.
• Support manpower planning & workforce optimization.
• Align HR initiatives with business KPIs.

Skills & Competencies

• Strong experience in bulk hiring for BPO / Contact Centre
• High-volume HR operations exposure (300+ headcount preferred)
• Excellent communication & stakeholder management skills
• Ability to thrive in a fast-paced, target-driven environment
• Hands-on experience in HRMS & MS Excel

Preferred Qualification

• MBA / PGDM in Human Resources
• Experience in BPO / Service industry mandatory
• Comfortable working in shifts

Skills Required
Hrms, Ms Excel