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Functional Consultant - Dynamics 365 Customer Service

Talent SmartHyderabad, Telangana, India

30+ days ago

Job description

Functional Consultant - Dynamics 3 65 Customer Service

Function

Functional Consultant Dynamics 365 Customer Service will join one of the Project / Service Delivery.

As our Functional Consultant CS, you…

Are responsible for implementing CS solutions that support a life cycle within domains as customer service, marketing, sales and field service so that it can run efficiently and effectively.
facilitate requirements gathering workshops and think along with the customer
work shoulder-to-shoulder with Project / Support team and customer
translate business functional, non-functional requirements into a solution
configure and expand the core functionality using Power Platform components
verify the solution to guarantee quality of the solution
document the solution
contribute to key user training
contribute to growing our CS capabilities and product offering

Our ideal candidate…

Knowledge of Power Platform : Strong understanding and experience with the Power Platform ecosystem. Microsoft Power Platform certifications are a plus.

Proficiency with Dynamics 365 Customer Service : Advanced knowledge of Microsoft Dynamics 365 Customer Service and its core features (such as case management knowledge management, etc.).

Integration expertise : Understanding of how Microsoft Dynamics 365 Customer Service integrates with a Customer Information System (CIS) for seamless operations. Necessary to have familiarity with the Dual Write concept.

Consulting experience : Prior consulting experience in implementing Microsoft Dynamics 365 Customer Service, including working with clients to understand their needs and delivering effective solutions.

Willingness to learn : Eager to learn and adapt to our unique software layer built on top of Microsoft Dynamics 365 Customer Service.

Problem-solving skills : Strong analytical skills to identify and resolve issues, with a particular focus on troubleshooting problems, including those related to deployment.

Low-Code / No-Code experience : Hands-on experience with low-code / no-code development, particularly within Power Platform, to build solutions with minimal coding effort.

Experience in working with Omni channel is a plus.

Has at least 5 years of proven knowledge and experience in Microsoft Dynamics 365 CS domain. Knowledge in Sales and Marketing & Field Services will be an added advantage.

Fluent in English (oral and written)

MS certifications in related domains are considered a plus, willing to go for one or multiple certificates is that too (Microsoft Dynamics 365 Fundamentals CRM and / or ERP, MS Power Platform Fundamentals, MS Power Platform Functional Consultant Associate, Microsoft Dynamics 365 Sales / Marketing / Customer Service / Field Service Functional Consultant Associate)

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Functional Consultant • Hyderabad, Telangana, India