Talent.com
Chargebee
Senior Product Support EngineerChargebee • Chennai, Tamil Nadu, India
Senior Product Support Engineer

Senior Product Support Engineer

Chargebee • Chennai, Tamil Nadu, India
25 days ago
Job description

Overview


We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are essential to enhancing customer satisfaction and the overall success of our Product offerings.


Responsibilities


  • Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
  • Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
  • Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
  • Understand the pain points of the customers and convert them into product capabilities.
  • Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.
  • Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries,
  • Make use of the industry experience to come up with innovative solutions that help increase efficiency.
  • Supporting customers 24*7 and working in shifts.


Qualifications/Skills required


  • Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
  • Proven experience working with APIs, frontend technologies like javascript.
  • Excellent communication skills.
  • 1-3 years of experience working in a customer-facing role for a SaaS product.
  • Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
  • Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm
  • Excellent problem solving, logical thinking capabilities.
  • Flexibility to work in shifts.

Create a job alert for this search

Senior Product Support Engineer • Chennai, Tamil Nadu, India

Similar jobs

Senior Software Engineer (Backend)

CodeAnt AIchennai, tamil nadu, in

CodeAnt AI is building a complete offensive and defensive security platform.Backed by Y Combinator, Entrepreneur First, Uncorrelated Ventures, we’re a super fast-moving team of 20 across San Franci... Show more

 • Promoted

Technical Product Specialist

Smirmatec Private Limitedchennai, tamil nadu, in

We are building one of the most advanced trading analytics platforms in the world - used by 150,000+ traders across 50+ countries.Our users include active day traders, options traders, futures trad... Show more

 • Promoted

Senior Solution Engineer - Support

Chargebeetamil nadu, chennai, India

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and oth... Show more

 • Promoted

Product Engineer (SAS DMS)

GSSTech GroupChennai, TN, IN
Quick Apply

Document/Design Management Systems (DMS).Design, develop, configure, and support .SAS DMS (Document / Design Management System).Collaborate with product, business, and banking stakeholders to ... Show more

Senior Product Support Engineer

Chargebeetamil nadu, chennai, India

Overview We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch ... Show more

 • Promoted

Senior Backend Engineer

Snapfixchennai, tamil nadu, in

Snapfix is on a mission to simplify the world’s operations.We’re building the world’s most user-friendly platform for managing maintenance, inspections, and daily operations through photos, message... Show more

 • Promoted

Senior Product Analyst

Firstsourcechennai, tamil nadu, in

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing ... Show more

 • Promoted

Senior AI Engineer

Eton Technologieschennai, tamil nadu, in

We are seeking a highly experienced Senior AI Engineer with strong full stack development capabilities to design, build, implement, and support enterprise AI agents for customers in the Finance, Hu... Show more

 • Promoted

Senior Support Engineer

Andelachennai, tamil nadu, in

Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ... Show more

 • Promoted

Healthcare Product Engineer

Neurality Healthchennai, tamil nadu, in

Neurality Health AI is building the AI operating system for healthcare practices.We deploy voice, text, and workflow automation agents that help clinics handle front-office and back-office work mor... Show more

 • Promoted

GTM Engineer

FullFunnelmount, India

At FullFunnel, we don’t believe growth should rely on manual grind—we believe in.That’s why we’re looking for a.This is not your average ops role.If you geek out on solving complex system puzzles a... Show more

 • Promoted

Product Engineer - Contract to Hire

Versablechennai, tamil nadu, in

We are an AI powered data management platform for legacy markets, and enable our customers to automatically generate market ready product listings from sparse, unstructured raw data.Backed by inves... Show more

 • Promoted

Senior Fullstack Engineer

Black Dog Labsmount, India

Senior Fullstack Engineer (with Data Engineering Experience).Remote (collaboration across time zones), India or LATAM preferred.Proficient English communication.Full-Stack Engineering / Backend Eng... Show more

 • Promoted

Senior Engineer (AI-Based Product)

NeuroDriftchennai, tamil nadu, in

Immediate joiner only | Remote (Work from Home).Hiring a Senior Engineer to own the backend, infrastructure, and technical execution for an enterprise product currently in active build-out.Hands-on... Show more

 • Promoted

Senior Back End Engineer

Elife Transferchennai, tamil nadu, in

Job Title: Senior Backend AI Engineer.Founded in 2019, Elife Transfer is a fast-growing startup headquartered in San Francisco, California, at the heart of Silicon Valley.We are an all-in-one globa... Show more

 • Promoted

Senior Platform Engineer

Intuitive.aichennai, India

AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale.Intuitive is an \"Engineering Company\" delivering mea... Show more

 • Promoted

Product Engineer

Atlas - the Recruitment Platformchennai, tamil nadu, in

Atlas is a CRMx for the agency recruitment industry.We give recruiters a living memory of everything they say, hear, read, and write, and we're building the digital workers that will make them tomo... Show more

 • Promoted

Senior Application Support Engineer

Rapyuta RoboticsChennai, TN, IN
Quick Apply

We are committed to our core value of "Empathy," aiming to automate "demanding," "dirty," and "dangerous" jobs, and create a society where people can engage in more intellectual and creative work.B... Show more

Senior Automation Engineer

SISL Globalchennai, tamil nadu, in

The Power Platform & Copilot resource will design, develop, and support business solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and Microsoft Copilot /... Show more

 • Promoted

Founding Engineer

WardlyAIchennai, tamil nadu, in

Wardly is building Clinical Context Engine for outpatient care.We aggregate EHR data, external records, and referrals, then call patients via voice AI ~24 hours before their appointment.The result:... Show more