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HighLevel - Product Operations Specialist - Growth

HighLevel - Product Operations Specialist - Growth

gohighlevelRemote, India
13 days ago
Job type
  • Remote
Job description

As a Product Operations Specialist, you will play a pivotal role in driving operational excellence within the product management team. You will streamline workflows, improve cross-team communication, and leverage data-driven insights to enhance product outcomes. This role is ideal for a strategic thinker with a passion for operational efficiency and the ability to manage multiple priorities effectively.

The core responsibilities for the job include the following :

Data Analysis and Reporting :

  • Monitor and analyze key performance indicators (KPIs) to uncover actionable insights for product improvements.
  • Create and maintain dashboards and reports to ensure stakeholders have visibility into product performance.

User Research and Customer Enablement :

  • Organize and analyze user research interviews, surveys, beta tests, and feedback to uncover growth opportunities.
  • Develop detailed support articles and resources to empower customers to work autonomously and reduce support ticket volume.
  • Product Launch Planning and Execution :

  • Oversee product launch activities, ensuring seamless coordination across teams.
  • Conduct post-launch analysis to identify opportunities for improvement.
  • Stakeholder Communication and Collaboration :

  • Facilitate effective communication between product teams and stakeholders regarding project updates and expectations.
  • Maintain a knowledge transfer cadence with Support and Success teams to keep them informed about initiatives and 1-3 years of experience in Product Operations, Operations, Data Analytics, or related fields.
  • Proven experience working with cross-functional teams (e. g., Engineering, Design, Product Management, Support, and Success).
  • Technical Skills :

  • Proficiency in data analysis and visualization tools (e. g., MongoDB, Excel, Tableau, Pendo / MixPanel).
  • Experience with project management tools (e. g., ClickUp, Freshdesk, JIRA).
  • Soft Skills :

  • Strong ability to assess risks and provide actionable recommendations.
  • Excellent communication skills to translate business requirements into non-technical and technical terms.
  • Detail-oriented with strong organizational and multitasking skills.
  • (ref : iimjobs.com)

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    Growth Specialist • Remote, India

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