As a Product Operations Specialist, you will play a pivotal role in driving operational excellence within the product management team. You will streamline workflows, improve cross-team communication, and leverage data-driven insights to enhance product outcomes. This role is ideal for a strategic thinker with a passion for operational efficiency and the ability to manage multiple priorities effectively.
The core responsibilities for the job include the following :
Data Analysis and Reporting :
- Monitor and analyze key performance indicators (KPIs) to uncover actionable insights for product improvements.
- Create and maintain dashboards and reports to ensure stakeholders have visibility into product performance.
User Research and Customer Enablement :
Organize and analyze user research interviews, surveys, beta tests, and feedback to uncover growth opportunities.Develop detailed support articles and resources to empower customers to work autonomously and reduce support ticket volume.Product Launch Planning and Execution :
Oversee product launch activities, ensuring seamless coordination across teams.Conduct post-launch analysis to identify opportunities for improvement.Stakeholder Communication and Collaboration :
Facilitate effective communication between product teams and stakeholders regarding project updates and expectations.Maintain a knowledge transfer cadence with Support and Success teams to keep them informed about initiatives and 1-3 years of experience in Product Operations, Operations, Data Analytics, or related fields.Proven experience working with cross-functional teams (e. g., Engineering, Design, Product Management, Support, and Success).Technical Skills :
Proficiency in data analysis and visualization tools (e. g., MongoDB, Excel, Tableau, Pendo / MixPanel).Experience with project management tools (e. g., ClickUp, Freshdesk, JIRA).Soft Skills :
Strong ability to assess risks and provide actionable recommendations.Excellent communication skills to translate business requirements into non-technical and technical terms.Detail-oriented with strong organizational and multitasking skills.(ref : iimjobs.com)