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Service & Operations Manager

ConfidentialPatan - Gujarat, Rajkot

9 days ago

Job description

We are looking for a skilled professional with 5 to 8 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically in Equitas Small Finance Bank.

Roles and Responsibility

Manage and oversee daily operations to ensure efficient service delivery.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to achieve business objectives.
Analyze operational data to identify areas for improvement and optimize processes.
Ensure compliance with regulatory requirements and industry standards.
Foster a culture of excellence and continuous improvement within the team.

Job Requirements

Proven experience in managing services and operations within the BFSI sector.

Strong understanding of financial products and services.

Excellent leadership and communication skills.

Ability to analyze data and make informed decisions.

Experience in budgeting and resource management.

Strong problem-solving skills to resolve operational issues.

Skills Required

Operations Manager, Financial Products, Financial Services, Data Analysis, Budgeting, Resource Management

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Operation Manager • Patan - Gujarat, Rajkot