Customer Service Representative

Responsibilities & Key Deliverables :

• Manage and maintain client-specific data for the Merchandising Department.
• Prepare and update daily / weekly / monthly reports for internal stakeholders and clients.
• Attend clients during their visit to the Head Office.
• Develop and maintain MIS reports with accuracy and timeliness.
• Support merchandising team with data analysis for order tracking, costing, and client follow-ups.
• Ensure data integrity and confidentiality in all reporting activities.
• Perform routine back-office activities including documentation, record keeping, and coordination with other teams.
• Create dashboards and summary reports for management review.
• Handle ad-hoc reporting requests from the merchandising department or management.

Key Competencies :