Manager Operations

Key Responsibilities :

• Manage inbound operations and ensure results align with customer SLAs.
• Maintain good working relationships and communication with customers and stakeholders.
• Lead and handle independent inbound operations.
• Assist in meeting performance targets and participate in problem-solving processes.
• Ensure service providers meet requirements and follow SOPs.
• Provide accurate inputs for billing and MIS.

Responsibilities

Skills and Competencies :

Skills Required

Leadership Skills, Customer Orientation