Field service engineer

About Us

Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place -

Job Description

To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment. The Services Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers’ expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.

Duties & Responsibilities

Responsibilities

• Corrective, predictive, and preventive maintenance of security equipment’s, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis (in rotational shifts)
• Site inspections, Installation of new equipment’s at customer sites and training the operators
• Handling service and customer independently during the shift
• Good diagnostic and problem-solving skills.
• Perform hands-on on –site troubleshooting, service, and repair.
• Identify root causes of recurring issues to prevent future issues
• Provide high level technical support to external customer at their location
• Timely & professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
• Flexible to travel at short notice / accommodate shift changes
• Ensuring planned / assigned works have been completed to the customer’s reasonable satisfaction
• Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer parts utilized, time taken to complete, etc.
• Site spare parts inventory update at the end of the shift
• Submission of CM, PM & Installation reports on the next business day on completion
• Tracking of requested part & defective parts with fault tag
• Assisting the lead engineer on weekly stock update
• Onsite repair of sub-modules at airport sites with proper fault tags
• Project execution when needed
• Flexible regarding working arrangements and operational changes.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment

The Individual

Skills and Experience